Kesar Kitchens Refund Policy

Overview

At Kesar Kitchens, we strive to ensure every customer is delighted with our culinary creations. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

• Dissatisfaction with Food Quality: If you find that the quality of the food you received is not up to our usual standards, please contact us within 24 hours of delivery.
• Incorrect Orders: If you receive an incorrect order, notify us immediately, and we will rectify the mistake or provide a refund.
• Late Deliveries: In the event of a significantly delayed delivery (beyond 45 minutes of the expected delivery time), you may be eligible for a partial refund or a discount on your next order.

Conditions for Refunds

• The complaint must be reported to us within 24 hours of receiving the order.
• The food item in question should not be consumed more than 25% to be eligible for a refund.

Non-Refundable Situations

• Change of mind after the order has been prepared or delivered.
• Issues reported after the 24-hour window.
• Orders with special customization that meet the requested specifications.

How to Request a Refund

1. Contact Us: Reach out to our customer service via phone at +91 9164288880 or email at support@kesarkitchens.com with your order details and the reason for the refund request.
2. Provide Proof: Attach any relevant photos or descriptions that can help us understand the issue.
3. Resolution: Our team will review your complaint and get back to you within 48 hours with a resolution.

Refund Processing

• Approved refunds will be processed to your original method of payment within 7-10 business days.
• If you do not see the refund within the specified timeframe, please contact your bank or credit card company.

Amendments

Kesar Kitchens reserves the right to modify this refund policy at any time. Any changes will be updated on our website.

Thank you for dining with Kesar Kitchens. We appreciate your understanding and support.

For any queries or further assistance, please contact us at support@kesarkitchens.com.